Ethan Dennis — IT Support Specialist

Skills

What I actually use, grouped by where it shows up in the day.

Most recent first.

Oct 2026 – Present

ALTEN Technology USA — Kinston, NC

Serve as the on-site link between shop floor users and Digital support teams at an aerospace manufacturing facility.
Triage incidents, resolve first-line issues, and escalate to L2/L3 with clear documentation.
Support end-user hardware and manufacturing applications on the production floor, owning issues through resolution.

Feb 2026 – Sep 2026

Compass Hotel by Margaritaville — Beaufort, NC

Sole point of contact for IT across the property: staff workstations, guest-room technology, phones, and network issues.
Diagnosed hotel phone problems end to end — re-pairing DECT handsets to base units and isolating PBX-level call restrictions from hardware faults before escalating to the vendor (Allbridge).
Tracked down guest-room thermostats that were shutting off overnight; traced it to scheduler settings silently enabled on individual Verdant ZX units and corrected them.
Handled general property maintenance alongside core IT responsibilities.

Oct 2025 – Feb 2026

ACS Computer Services

Built, configured, and deployed customer-specification workstations to client business sites.
Diagnosed and resolved Windows OS, hardware, and software failures for commercial and residential clients via remote support sessions and application debugging.
Performed ransomware remediation on infected client systems: isolated machines, removed malicious software, and restored clean backups.
Managed users, permissions, and devices in Active Directory and Microsoft Entra ID; tracked all service requests through ConnectWise ticketing.
Wrote standard operating procedures used for technical training and onboarding new technicians.

Apr 2025 – Aug 2025

Carteret Health Care — Morehead City, NC

Provided technical support and troubleshooting for hospital IT systems, workstations, and clinical equipment.
Deployed, monitored, and remotely supported endpoints across the organization using LogMeIn, tracking all work through Freshservice.
Supported Windows and macOS endpoints in a Citrix virtual desktop environment and maintained Microsoft virtual machines hosting roaming user profiles.
Reimaged PCs to maintain security and configuration standards in a regulated healthcare environment.

Earlier

T-Mobile · Spectrum · McDonald's

Retail, telecom sales/support, and food-service management roles — customer-facing work that still shapes how I handle a help-desk ticket.

Expected 2031

University of North Carolina at Greensboro — concentration in AI and Information Technology in Business

Certified Sep 2026

CompTIA · Core 1 (220-1201) and Core 2 (220-1202)

Valid through Mar 2028

National Restaurant Association